Privacy Policy

Last updated: 4/14/2026

1. Information We Collect

When you book a repair, contact us, or interact with our services, we may collect personal information including your name, email address, phone number, device state, and billing or shipping information.

2. How We Handle Your Data & Device

The data stored on your device is yours. We respect your privacy and will not access files, photos, or personal data on your device during diagnosis or repair without explicitly requiring so for functional testing (e.g., verifying camera or speaker function). We strongly recommend backing up and wiping sensitive data if possible before sending your device to us. We do NOT clone, backup, or copy your data unless you explicitly request our Data Recovery services.

3. Communication

By providing your email address and phone number, you consent to receive communication regarding your repair order status, quotes, tracking information, and relevant account updates.

4. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may use third-party service providers (such as courier partners or payment gateways) to help us operate our business, and we may share your information with these third parties solely for those limited operational purposes.

5. Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our site and POS systems.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: contact@device-doctor.in
Phone: +91 98237 72027